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Support

UPnGO Ltd. provides support for UPnGO AL Builder through the channels listed below.

Contact

• Email: support@upngoalbuilder.dev
• Website: https://upngoalbuilder.dev
• Documentation: User guide

Response times

• General questions: within 2 business days.
• Service-impacting issues: within 1 business day.

Before contacting support

1. Check the user guide.
2. Note the app version (1.0.0), the browser you use, and the exact steps to reproduce.
3. Include screenshots or error messages where possible.

Security reports

Report suspected vulnerabilities to support@upngoalbuilder.dev. Please do not disclose issues publicly until we have had a chance to respond.